Terms of service

1. Acceptance of Terms

By accessing or using the Shesseen website (shesseen.com) or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform.

2. About Shesseen

Shesseen is a curated vintage and designer resale and consignment platform. We hand-select, authenticate, and restore archival designer pieces to give them a renewed life. Our platform allows customers to shop, sell, and source authenticated designer fashion.

3. Products & Inventory

Condition: All items listed on Shesseen are pre-owned, vintage, or archival unless explicitly stated otherwise.

Exclusivity: Each item is individually described, photographed, and sold as a one-of-a-kind piece. Once sold, it is gone.

Seasonal Drops: New drops are released on the last day of each month in limited quantities. We do not hold or reserve items.

Accuracy: Product descriptions and photographs are as accurate as possible. Minor variations in colour may occur due to screen settings.

4. Authenticity

All pieces undergo our internal authentication process before being listed.

We stand behind the authenticity of every item we sell. Details of our authentication process are outlined on our Authenticity page.

Inauthenticity Guarantee: If an item is found to be inauthentic after purchase and this is verified by an independent third-party authenticator, we will issue a full refund.

5. Consignment & Resale

Submissions: Sellers who wish to consign items through Shesseen must submit pieces that align with our Accepted Designers list.

Right of Refusal: Shesseen reserves the right to refuse any item that does not meet our quality, authenticity, or brand standards.

Terms & Payouts: Consignment terms, including payout structure and timelines, will be communicated individually upon acceptance.

Property Ownership: Items accepted for consignment remain the seller's property until sold. Shesseen is not liable for loss or damage beyond reasonable care.

Commission: Shesseen takes a commission on each consignment sale. The agreed commission rate will be confirmed in writing prior to listing.

6. Concierge & Sourcing

Our concierge service offers two types of support: sourcing and consignment.

Sourcing: Our team helps customers locate specific designer pieces on their behalf. Submitting a sourcing request does not guarantee that the item will be found. Pricing for sourced items is determined on a case-by-case basis and confirmed before purchase. Sourcing fees, if applicable, are non-refundable once sourcing has commenced.

Consignment: Customers may submit their pre-loved designer pieces to be sold through Shesseen. Acceptance of consigned items is at our sole discretion and subject to our authentication and condition standards. Consignment terms, including pricing and payout structure, will be confirmed with the consignor before listing.

7. Pricing & Payment

All prices are listed in the currency displayed at checkout.

Shesseen accepts payment via PayPal and other methods available at checkout.

Prices are subject to change without notice. The price at the time of purchase is final.

8. Orders & Cancellations

Orders are confirmed once payment is successfully processed.

Cancellation by Us: We reserve the right to cancel any order due to pricing errors, stock discrepancies, or suspected fraudulent activity. A full refund will be issued in such cases.

Cancellation by Customer: Customer-initiated cancellations must be requested before the item is prepared for pickup or dispatch.

9. Shipping & Pickup

Current Policy: Shesseen currently offers in-store pickup only for all orders. Shipping options are being developed and will be announced in the future.

Customers will be notified when their order is ready for collection.

Uncollected Items: Shesseen is not responsible for items left uncollected beyond 14 days of notification without prior arrangement.

10. Returns, Credit Exchanges & Refunds

Store Credit & Exchanges Only: All sales are final. If an item significantly differs from its listing description or is found to be inauthentic, it is eligible for a return. Approved returns will be issued as store credit to be used toward an exchange. Direct refunds to the original payment method are not provided.

Timeframe: Return requests must be submitted within 48 hours of collection or delivery with photographic evidence.

Processing: Once approved and returned, your store credit will be issued within 7 business days.

Unapproved returns will not be accepted.

11. Intellectual Property

All content on shesseen.com, including photography, copy, branding, and design, is the property of Shesseen and may not be reproduced without written permission.

Designer brand names and trademarks referenced on our platform belong to their respective owners. Their use is for descriptive purposes only and does not imply affiliation.

12. Limitation of Liability

Shesseen is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability to any customer shall not exceed the amount paid for the item in question.

13. Privacy

Your personal information is collected and used in accordance with our Privacy Policy. We do not sell or share your data with third parties for marketing purposes.

14. Changes to Terms

Shesseen reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the platform constitutes acceptance of the revised terms.

15. Governing Law

These Terms of Service are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

16. Contact

For any questions regarding these Terms of Service, please reach out via our Contact page at shesseen.com/pages/contact.